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When You Just Can’t Get Out – Or Have Better Things To Do
The
Mall - The Last Mile Of The Internet®
 
Here's What The Most Influential Retailers In America Think About Rapid Online Order Fulfillment (ROOF)
183 positive responses out of 183 Store Managers contacted = AN AMAZING 100% POSITIVE RESPONSE !
The 20 second question Store Managers were asked was:
"To bring new shoppers into the mall and your store – given that seniors, people with disabilities, caregivers, obese, busy families and offices can’t always get to the mall and your store when they would like.  Do you think a – one hour shopping and delivery service – with FREE DELIVERY – from all the stores in the mall – sponsored by the mall – at no cost to the stores – would be a good idea ?"
Retailer Category Date Person Position Comments
A|X ARMANI EXCHANGE Apparel 9/27/2010 Guillaume Manager Sounds great - would be good a extension of our in-store pickup program
ABERCROMBIE Apparel Children 9/27/2010 Loraina Sales Associate Great Idea - I'm in favor
adidas Originals Shoes 9/27/2010 Hannah Sales Associate Awesome ! That would increase my sales
Adolfo Dominquez Apparel 9/27/2010 Manuel Manager Great - yes, but I don't make the decision - done by H.O.
AG Adriano Goldschmied Apparel 9/27/2010 Darcel Sales Associate Yes - Great !
Aldo Shoes 9/27/2010 Melissa Manager Awesome ! Yes, absolutely
Aldo Shoes 9/27/2010 John Inventory Mgr Awesome ! Yes, absolutely
Aldo Collection Shoes 9/27/2010 Geneva Sales Associate Yes - sounds great !
All Saints Apparel 9/27/2010 Theresa Manager Yes, it would do well - I see Bloomingdale's personal shoppers get higher average purchase - this would be good for our sales
American Eagle Outfitters Apparel 9/27/2010 Adriana Manager Sounds great
American Eagle Outfitters Apparel 9/27/2010 Chad Assistant Mgr Yes, sounds great
Ann Taylor Apparel 9/27/2010 Ena Lopez Store Manager Yes, it sounds great - send letter to give to my District Manager
Ann Taylor Loft Apparel 9/28/2010 Rosa Temp Mgr I like it ! Thanks for sharing with me
Anthropologie Apparel 9/27/2010 Hilary Manager Awesome !! Sometimes online items are not in-store - but we have similar - great that Shopper can get this
Apple Electronics 9/27/2010 Noelle Specialist Good Idea !
Astoria Apparel 9/27/2010 Michelle Manager Sounds Great ! No website - loves WebStore to list items
Aveda Health & Beauty 9/27/2010 Lista Sales Associate Sounds Great !
Banana Republic Apparel 9/27/2010 Liz Sales Associate Anything that can boost sales is Great - sounds terrific. Already do phone orders for pick-up + personal shoppers - this would be a good add-on. Need H.O. approval for link
Bare Escentuals Health & Beauty 9/27/2010 Rondene Manager This would work great ! We take phone orders & deliver to customers in Sears Auto parking lot when they can't get valet or forgot something - we ring order in store and run it out to them
BARNEYS NEW YORK COOP Apparel 9/27/2010 Francie Assistant Mgr Sounds very appealing to customers & us - I can see how it would go over well
Bath & Body Works Health & Beauty 9/27/2010 Shirley Sales Associate Awesome !
Battaglia Shoes 9/27/2010 Juliana Sales Associate Perfect ! Sounds good !
BCBGMAXAZRIA Center Court Apparel 9/27/2010 Tasha Manager Sounds Great
bebe Apparel 9/27/2010 Melissa Manager Sounds Great ! If Shopper pays cash, then customer can return item for cash, otherwise Shopper needs to exchange with their credit card
Bella Luna Restaurant 10/2/2010 Marco General Manager Absolutely I am in favor especially as parking is such a problem. Anything to bring extra sales would be welcome.
Betsey Johnson Apparel 9/27/2010 Jason Acting Manager Realistically if no additional work by store, it makes sense. Would need to consider return policies - but anything to drive extra sales to store would be great
Bloomingdale’s Department 10/2/2010 Maryanne General Manager Very innovative idea. Would need H.O. approval to participate.
Bloomingdale’s Department 10/2/2010 Robert Operations Manager I'm in favor. Our General Manager would need to look at it. H.O. would need to approve any costs.
Brighton Collectibles Gifts 9/27/2010 Donna Manager Sounds Wonderful !
Brookstone Gifts 10/1/2010 Robert Manager Sounds like a good idea. I know another store doing something similar and it really helps sales.
Burberry Apparel 9/27/2010 Mike Acting Manager Great Idea!
Burberry Apparel 9/30/2010 David Manager I'm in favor. I've had experience with Personal Shoppers before - return rate can be higher so need to ensure item is correct.
Caché Apparel 9/27/2010 Martha Sales Associate Sounds Great. Need OK from H.O.
CACHE LUXE Apparel 9/30/2010 Chris Manager Wonderful idea! The store doesn't get credit for online sales so I tell my customers to deal with me for a human touch instead of a computer. A lot of our clients have personal assistants do their shopping so this would differentiate the Mall by offering special customer service, especially if no liability to store. I'm all on board with this - a Great idea with added benefits for all.
Calvin Klein Apparel 9/27/2010 Leon Manager Sounds Great ! Let me know
Catimini Apparel 9/27/2010 Beatrice Sales Associate Good idea ! I like it.
Champs Sports Shoes 9/27/2010 John General Manager Sounds Good !
Charles David Shoes 9/27/2010 Joy Assistant Mgr Sounds Perfect. Returns are Exchange or Store credit - works okay with Shoppers
Chico’s Apparel 9/27/2010 Tina Manager Sounds Good with Mall sponsorship.
Claire’s Boutique Apparel 10/1/2010 Britney Supervisor That sounds pretty cool !
Clarks England Shoes 9/27/2010 Denise Manager Great Idea !
Coach Accessories 9/27/2010 Katie Assistant Mgr Sounds great - need OK from Corp for FREE Delivery passes. Can call store to set aside item for pick-up
Cole Haan Shoes 9/27/2010 Vanessa Manager Sounds Good - especially for elderly who take shuttle and have to wait for next trip to buy something they saw but didn't get first time
Crabtree & Evelyn Health & Beauty 9/24/2010 Brad
We're always looking for new ways to market to local consumers. Will review our program with District Manager
Damiani Apparel 9/27/2010 Anthony Sales Associate Sounds interesting - very good especially to make mall accessible dealing with traffic, parking hassles. All items are tailor-made so would need personal fitting
Desigual Apparel 9/27/2010 Craig Store Manager Good idea !
Destination Maternity Apparel 9/24/2010 Faye Store Manager Sounds Great - need to get ok from Corp
Diesel Apparel 9/27/2010 Ibou Manager Sounds great to give access to seniors & disabled, etc
Digital World Electronics 9/27/2010 Alfred Manager Good idea especially for seniors
Donald J Pliner Shoes 9/27/2010 Betty Sales Associate Could be helpful especially to seniors
Easy Spirit Shoes 9/27/2010 Yanza Sales Associate Sounds great especially as many customers are seniors
EBX Electronics 9/27/2010 Paola Manager Terrific idea !
Ecco Shoes Shoes 9/27/2010 Sandra Manager I think it's a good idea !
Edward Beiner Purveyor of Fine Sunglasses & Optical Sunglasses & Optical 9/27/2010 Eric Sales Associate Good idea if they know what they want since eyewear is personal - if prescription, they would need to have been here
Electronics Boutique Electronics 9/27/2010 Nikita
Cool idea
Etiqueta Negra Apparel 9/27/2010 Anna Supervisor A good thing - we would deal with the Shopper just like any other customer - would be great extra biz
Express/Express Men's Apparel 9/27/2010 Katya Manager That's thinking outside the box - it's OMG Terrific ! I've never heard of another mall doing this - will definitely elevate and set the Mall apart
Faconnable Apparel 9/27/2010 Garrison Assistant Mgr Sounds Great - Wonderful
FLEXA Kids Furniture Home Furnishings 9/27/2010 Harry Sales Associate Sounds Great
Florsheim Shoes Shoes 9/27/2010 George Sales Manager That would be good. Currently ship via UPS so 1-Hour service would be great
Foot Locker Shoes 9/27/2010 Tiffany Manager Definitely would be an asset especially with no cost to store. We would help spread word to customers
Forever XXI Apparel 9/27/2010 Tia Assistant Mgr Awesome! Would be more convenient for the customer who is too busy or has traffic problems so they can get what they want from the mall right away!
Fossil Accessories 9/27/2010 Maria Assistant Mgr Great idea !
Gap Apparel 9/27/2010 Amanda General Manager Sounds great - especially if it is a mall initiative
Gap Body Apparel 9/27/2010 Amanda General Manager Sounds great - especially if it is a mall initiative
GapKids Apparel 9/27/2010 Amanda General Manager Sounds great - especially if it is a mall initiative
Geox Shoes 9/28/2010 Salta Assistant Mgr Great idea - a lot of people can't or don't want to carry big bags or heavy items (said very sincerely)
Gilly Hicks Apparel 9/28/2010 Kisha Manager Sounds great, especially if no cost to store; returns only to same credit card - by same Shopper
GNC Live Well Health & Beauty 9/28/2010 Andre Manager Absolutely great, Fantastic ! Returns only to same credit card
Godiva Chocolatier Gifts 9/28/2010 Lela Sales Associate Sounds great !
Godiva Chocolatier Gifts 9/28/2010 Ashma Manager Very nice! We do local delivery but it's very expensive due to special handling for chocolate in hot weather
Grand Lux Cafe Restaurant 10/1/2010 Chris General Manager Sounds like a great idea to bring in more sales. We're definitely interested.
G-Star Raw Apparel 9/27/2010 Jay Manager Sounds great
Guess Accessories Accessories 9/28/2010 Jenae Manager Cools, Sounds interesting - has to be approved by H.O.
Guess by Marciano Apparel 9/28/2010 Anthony Sales Associate Great idea especially at no cost to store for added sales
Guess? Apparel 9/28/2010 J.T. Sales Associate Sound great, more efficient for people who can't fight traffic. Need H.O. authorization
Gymboree Apparel 9/28/2010 Maggie Sales Leader Great idea especially for parents & grandparents who can't get here easily
Hallmark Books & Gifts 9/27/2010 Annette Sales Associate I think it's a good idea
Harmont & Blaine Apparel 9/28/2010 Marilana Manager Great customer service. Used to work for designer and brought items to customer's home - very enjoyable
Henri Bendel Apparel 9/28/2010 Stacy Manager Fantastic idea - I love it - I would use it - Anything we can do to help !!
Herve Leger by Max Azria Apparel 9/28/2010 Sydney Manager Sounds very good. Just need returns by same credit card holder
Hollister Apparel 9/28/2010 Jack General Manager Great - need Corp ok (Abercrombie & Fitch). If I owned store, I would do it especially if no cost to store
Hot Topic Apparel 9/28/2010 Lia Associate Manager Sounds Great!
Hugo Hugo Boss Apparel 9/28/2010 Fernando Manager A good idea !
Intimacy Apparel 9/28/2010 Summer Manager A really great idea ! We do bra fitting so if measurements are on file, no problem
J. Crew Apparel 9/28/2010 Jon Marketing Mgr Sounds great! We already have Personal Shoppers in-store but always looking for new ways to reach out and service customer. Would need OK from Regional Manager
J.Lindeberg Apparel 9/28/2010 Victor Manager Excellent! Especially in our mall where customers like pampering. Definitely count me in. We would do extra marketing. We are competing with online sales and need other ways to gain sales. It's just like Restaurant orders.
Janie & Jack Apparel 9/28/2010 Peggy Manager Fantastic! Sounds good
JCPenney Department 9/30/2010 Michael Assistant Mgr Fantastic idea. Just need to ensure the right item is delivered so no disappointment at the door. This is a more mature community so I can see how they would especially benefit - And it's hard for them to lug purchases home. I'll let my managers know about this.
JCPenney Department 10/1/2010 Tracy Store Manager Very good idea. Anything that helps attract more business to the store and the mall is a good thing.
Jo Malone Health & Beauty 9/30/2010 Boris Manager Wonderful ! I wish we could have it. Our staff often delivers to loyal clients who find it difficult to get to the mall, so this service would be very helpful. We want to participate with publicity.
Juicy Couture Apparel 9/28/2010 Taffy Manager WOW! That's Great ! We have deliveries to hotels so this would be awesome
Justice Apparel - Girls 9/28/2010 Cara Sales Associate Great Idea!
Kay Jewelers Jewelry 9/28/2010 Diana Sales Associate Good Idea to bring in extra sales especially if they have kids or something going on at home.
Kenneth Cole Apparel 9/28/2010 Kenni Manager I LOVE IT! It's so high end. What a great idea
Kidz Apparel 9/28/2010 Carolina Manager It sounds very good !
Kiehl's Since 1851 Health & Beauty 9/28/2010 Lizette Manager Sounds very good especially no cost to store. We deliver to customers in the Valet section with phone orders
Kipling Sports 9/28/2010 Louis Assistant Mgr Sounds pretty interesting - I explained it to my Manager who likes it too
Koko & Palenki Shoes 9/28/2010 Samantha Assistant Mgr Sounds Great !
L’Occitane Health & Beauty 9/28/2010 Louis Manager Awesome! Would be great. Don't have 3rd person that I can send on deliveries. Quite a few people have difficulty getting here
La Martina Sports 9/28/2010 Joanna Sales Associate Very good idea !
Lacoste Apparel 9/28/2010 Kevin Manager Good Idea to expand on amenities the Mall is known for. Also great for tourists with tons of bags to have stuff delivered to hotel such as is done in New York
Lady Foot Locker Shoes 9/28/2010 Natalie Manager Great idea. Before working here, I used to hate going to the mall since parking can be crazy
Le Sportsac Accessories 9/28/2010 Ruth Manager That's a great idea - let me know !
Lego Toys 9/28/2010 Matt Manager Very interesting. Would definitely be worth trying.
LensCrafters Sunglasses & Optical 9/28/2010 Greg Retail Manager Good idea for fashion items other than prescription - need to fit in-store for legal reasons
Lids Apparel 9/28/2010 Britt Manager Sounds good. Hats usually need to be tried on, but anything to bring in a sale is good
Littman Jewelers Jewelry 9/28/2010 Maddy Sales Associate Sounds like a different and good idea
LPF Apparel 9/28/2010 Stephanie Manager Good Idea, cannot hurt. Anything that brings in new sales would be great. Are multi-brand so it's best for customer to try on item. Exchanges only
Lucky Brand Dungarees Apparel 9/28/2010 Kim Manager Incredible. I'll volunteer as Personal Shopper - I know all the stores & would love to do it
lucy Apparel 9/28/2010 Whitney Sales Associate Sounds like a good idea but I can't make decision. Would be great for older people who can't get here easily
lululemon athletica Apparel 9/28/2010 Stephanie Floor Manager A good idea.
Lush Fresh Handmade Cosmetics Health & Beauty 9/28/2010 Hilary Supervisor Sounds good. We have daughters who call to say father coming in to pick up item
M Missoni Apparel 9/28/2010 Maria Manager Excellent idea. Mostly tourists shop at our store. I have delivered to customers at hotels so similar service would be helpful
MAC Health & Beauty 9/28/2010 Annabelle Manager Great idea especially for replenishment orders. Elderly customers leave when store is crowded and then go to Nordstrom or elsewhere so would be great way to recapture sale
Macy’s Department 10/1/2010 Rhea Store General Mgr Sounds like a very good idea. We would welcome this new business. Our Personal Shopper could help locate items in-store and process returns. H.O. would need to approve any passes or in-store marketing.
Macy’s Department 10/1/2010 Linda Personal Shopper It would be a complementary service to what I do since I am store-based. This would be a great community service.
Marc Ecko Cut & Sew Apparel 9/28/2010 Alex Manager Sounds good. Would work. Anything to bring in extra sales!
MaxStudio.com Health & Beauty 9/28/2010 Bess Manager Sounds Fantastic !
Mayors Jewelers Jewelry 9/28/2010 Heidi Manager Fabulous idea! Anything to help sales - especially for super busy people with no time to park and come in
Men's Wearhouse & Tux Apparel 9/28/2010 Trevor Manager That would be great - if they have tried it on and don't buy it - then they decide later they want it, or Gift Card etc.
Metropark Apparel 9/28/2010 Jaime Manager NO WAY!! That's INSANE ! A GREAT IDEA. Clients travel & have no time - we know what they want. I want to get this going - let me know ASAP !!!
Mia Jewels Jewelry 9/28/2010 Gina Owner Willing to do anything - I'm up for it. My new website will be ready in about 2 months
Michael Kors Apparel 9/28/2010 Julia Manager Very good idea
Miss Katie's Charm School Apparel 9/29/2010 Sabrina Sales Associate Sounds Good!
Miss Katie's Charm School Apparel 9/28/2010 Vicki Owner That's a Fabulous idea - one of the mall's better ideas ! We already deliver to hotels so we know customers want this service.
Miss Sixty Apparel 9/28/2010 A.J. Manager Great Idea !
Murval Accessories 9/28/2010 Brenda Sales Associate WOW ! Great idea
New Balance Shoes 9/28/2010 Oscar Sales Associate Pretty nice. Very cool.
Nine West Shoes 9/28/2010 Pascale Manager Sounds great
Nordstrom Department 10/1/2010 Tony Store Manager Would be very helpful to seniors and others having difficulty getting to the store. H.O. would need to approve any costs.
Oakley Sunglasses & Optical 9/28/2010 Jenny Manager Great Idea
Ocean Prime Restaurant 10/1/2010 Randy Manager Very good idea. We'd definitely want to participate.
Ocean Prime Restaurant 10/2/2010 Greg General Manager Yes, this would be a great way to attract more business.
Origins Health & Beauty 9/28/2010 Charlene Manager That would be Fabulous !
Papyrus Books & Gifts 9/28/2010 Etty Manager That would be a good idea especially in Holiday Season when parking is not easy. We have specialized items so if re-supply of these would be easy.
Puma Shoes 9/28/2010 Gemma Supervisor Very good idea !
Quiksilver Sports 9/28/2010 Stephanie Assistant Mgr Great idea - a good service, for sure
Reiss Apparel 9/29/2010 Jesus Assistant Mgr Good idea especially to hotels - we cater mainly to tourists
Restoration Hardware Home Furnishings 9/29/2010 Jason Sales Associate That's good idea! We sell furniture so most orders are by phone and delivered. We act mainly as showroom
RG512 Apparel 9/29/2010 Orpal Manager Sounds like a very good way to bring in extra sales.
RG512 Apparel 9/29/2010 May Associate Mgr Good idea! I get things delivered from other stores in mall by UPS - that makes me feel special - so this would too
Sanrio Toys 9/29/2010 Debra Manager Very good idea !
Sears Department 10/1/2010 Sandra Assistant Store Mgr Sounds like a great idea. Lots of people only shop online and we now ship from store via UPS in 3 to 5 days, so this would be a great supplementary service.
Sears Department 10/2/2010 Celia Store General Mgr Anything we can do to get our products and name into the community is welcome. I wouldn't object. Any fees need H.O. approval
Sears Hair Studio Service 10/2/2010 Diana Manager Great idea to bring more business. I am a marketing specialist and really appreciate this innovative idea. I will let Premier Salons H.O. know too.
Sebastien James Apparel 9/29/2010 Maria Manager That would be effective.
Sebastien James Apparel 9/29/2010 Michelle Sales Associate That's Great !
Sephora Health & Beauty 9/29/2010 Christine Manager That would be Awesome !
Skechers Shoes 9/29/2010 Adrian Manager That would be great !
Solstice Sunglass Boutique Sunglasses & Optical 9/29/2010 Hamilton Sales Associate Sounds good - would work especially for higher end customers
Sony Style Electronics 9/29/2010 Stephania Sales Associate That's Great! Sometimes we don't have the laptop configuration in-store so would be great customer service to shop & deliver to them
Space NK Apothecary Health & Beauty 9/29/2010 Vanessa Sales Associate Wow - that's a great idea especially during the holidays when the traffic is so busy
Splendid Apparel 10/1/2010 Keale Manager Sounds Amazing - That's a Great Idea !
Steve Madden Shoes 9/29/2010 Lucia Supervisor A cool idea. We might need to increase staff to handle the extra volume for this type of service - would be popular
Stuart Weitzman Shoes 9/29/2010 Christina Manager Great idea - we would definitely partner - If we had the FREE Delivery passes in-store - would be great to communicate to everyone. It would be a great opportunity to make more sales. Don't be afraid to ask us to be involved. We're here to help sell - we could assemble the order for the Shopper in advance - it's not extra work for us - that's what we're here for
Sunglass Hut Sunglasses & Optical 9/29/2010 Lisa Assistant Mgr Sounds like a cool idea - good way to bring more sales into store
Swarovski Gifts 9/29/2010 Anna Manager We would support it definitely if it means more sales to the store. It may work because most who shop online don't like getting out.
Swim ‘n Sport Sports 9/29/2010 Monica Sales Associate A pretty good idea. Would make it easier for customers - a way to encourage customers to come back - Time is short for everyone - this would help sales
Teavana Health & Beauty 9/29/2010 Renesse Assistant Mgr A great idea ! We have customers who have others come in and get things for them so this would be a great help
Ted Baker Apparel 9/29/2010 Johani Manager Anything that can bring in added sales sounds good as long as no risk to store. Need to give H.O. written proposal for their review
The Art of Shaving Health & Beauty 9/29/2010 Sharon Sales Associate Sounds like a really good idea especially for hotel guests - it would be very helpful for them and us at the store
The Body Shop Health & Beauty 9/29/2010 Vanessa Assistant Mgr That would be great ! Anything that can bring in extra sales is Awesome
The Cheesecake Factory Restaurant 10/1/2010 Mike General Manager This would work fine - just like any To Go order to us. Our H.O. just stopped using Restaurant Delivery Services due to various issues including requirement for credit terms and fax equipment, etc. Here are our H.O. Marketing contacts .
The Limited Apparel 10/10/2010 Elizabeth Associate That's a cool idea, very interesting. Need to get OK from Manager
The Shop at Equinox Sports 9/29/2010 Frank Sales Associate A good idea - Awesome. Would help us reach our monthly sales target numbers
The Walking Company Shoes 9/29/2010 Chris Assistant Mgr It could be a pretty good idea. We have a lot of custom products so if they are in the store and can't decide then, they could order later and get what they wanted delivered - Awesome!
Tommy Hilfiger Apparel 9/29/2010 Haydee Assistant Mgr An amazing idea. Something like a courier service only more personal - great !
Tourneau Jewelry 9/29/2010 Giorgio Manager Sounds like a good idea. Some hotel guests have requested delivery from us but we don't offer that. We have high-priced items so security & insurance might be an issue. H.O. would need to be consulted.
Tous Jewelry 9/30/2010 Cristina Business Director A great idea! We deliver via a courier to hotels but this would be even better service!
True Religion Brand Jeans Apparel 9/29/2010 Shanna Assistant Mgr A cool idea
Tumi Accessories 9/29/2010 Claudia Assistant Mgr That would be perfect !
United Colors of Benetton Apparel 9/29/2010 Jimmy Regional Manager Nice added benefit to customer. I used to work at New York store that tried this years ago and it failed due to high fees & limited selection. With mall-wide selection & lower cost, this would be more attractive to customers, especially if already tested and proven to work
Uptown Shoes 9/29/2010 Anna Key Holder Wow! Sounds good to me!
Urban Outfitters Apparel 9/30/2010 David Manager Would be fantastic. We ship by UPS but takes 3-5 days so this way the customer could get it immediately. I'll let the other managers know about this idea - it's great!
Victoria’s Secret PINK Apparel 9/30/2010 Wendy Manager That would be a great idea
Victoria's Secret Apparel 9/30/2010 Dena Staffing Supervisor Oh Wow ! That would be a great idea - thank you for asking for our opinion
White House | Black Market Apparel 9/30/2010 Marsha Manager I LOVE it! A great idea. I would be happy to participate. It's important that the Shopper provides the end-to-end service for reliability
William Rast Apparel 9/30/2010 Jesse Manager That would be Awesome !
Wolf Camera Electronics 9/30/2010 Damian Manager Not a bad idea !
Zales Jewelers Jewelry 9/30/2010 Michelle Manager Fantastic idea - We greatly appreciate the Mall's marketing help. I managed a Banana Republic store in Manhattan 15 years ago with bicycle courier service that worked great - this would do well too especially for lower priced items. I'd rather they bought from me than from HSN. Precious jewelry is warranteed for original purchaser only. Will need Corporate OK.
Zara Apparel 9/30/2010 Nicholas Key Holder That's definitely a very good idea.
Zingara Swimwear Apparel 9/30/2010 Rosemary Manager Fabulous - a Great Idea ! I used to personally deliver to clients when I managed another store - it's great customer service
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